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Type CaseCase SubjectCase DetailsCase ResolutionSVC Office
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Type CaseCase SubjectCase DetailsCase ResolutionSVC Office
Real Estate Cold call - Vacant Lot Sale Three cases against an Internet property resource company, making cold calls to people implying they had a buyer for vacant lots the people owned. The complainants signed a contract authorizing the sale of the properties paying amounts from $700 to over $3000.  When confronted by with the fact that they hold no real estate license, the company refunded all monies to all three complainants. St. Pete Office- Pinellas County 
Retail Web Orders Skin Cream Products Complaint The Sun City office received multiple complaints involving skin cream products. The complainants bought the products online from two companies in Florida and Utah, but the shipments originated in a Lutz, FL warehouse. In some cases the complainants Googled the name of a product advertised on a popular TV show but instead were directed to a site with a similar name of the product. The companies offered free samples with shipping and handling charges, but the customer had to provide a credit card.  However, in very small print designed to mislead, there was a message indicating that the customer would receive additional products on a monthly basis at charges ranging from $89.00 to $109.00. When the samples arrived, there would be no paperwork attached and no contact information. After many efforts, the Sun City sleuths were able to track down the actual companies and have them credit a refund to the complainants. In some cases the complainants had to take further measures by cancelling their credit cards. Sun City Office- Hillsborough County 
Medical Practice Medical Billing Refund The Delray Office received a request from a man who had visited a men’s health clinic for assistance with an erectile dysfunction problem. After receiving injection treatments, complications occurred requiring more treatments to alleviate the problems caused by the initial injections.  He felt he was owed a complete refund for his suffering. The Delray Office contacted the clinic and, after a short mediation, a refund was issued.  Delray Beach – Palm Beach County 
Retail Web Orders Vitamin Supplement A senior from another state requested a refund from a company in Florida. The complainant had received a free sample of a supplement and then placed an order. However, his doctor informed him that, due to medical conditions, he could not use the product. When he cancelled the order and asked for a refund, he was told he would get a gift card to a retail store. The value of the card was less than the purchase price of the supplement. Both Citizen Services and the BBB recommended Seniors vs. Crime. After Cooper City volunteers interceded on behalf of the complainant, a full refund was granted. Cooper City – Broward County 
Identity Thieft Bank Account A senior requested assistance when a bank contacted her and stated she had withdrawn more cash from her account than was available. They requested the funds be replaced. The problem was that she never had an account with that bank.  The Okeechobee volunteers gathered all the information and contacted the bank. Evidently the person opening the account and withdrawing the monies had used the complainants’ information to perpetrate the fraud. The bank released the complainant from any responsibility Okeechobee -Okeechobee County 
Retail Web Orders Clothing Never Shipped Four cases of two different dot com companies offering clothing that took orders and money from out of state customers and failed send the product to the customer. Numerous calls were made to both companies by the complainants, wherein the companies promised to send the clothing.  After a period of nearly a year, no clothing was sent. The St. Pete office contacted the companies involved and informed them that the complainants were ready to file complaints with the local law enforcement agencies alleging criminal violations. As a result, both companies decided to issue full refunds. St. Pete Office- Pinellas County 
Retail Brick and Mortar  Product Warranty A senior citizen purchased a sofa from a furniture store and a short time after delivery the fabric began to turn colors. She called the store and was told the complaint was with the manufacturer in China.  The Coral Springs Office mediated on behalf of the complainant. The vendor replaced the sofa at no cost to the senior. Coral Springs – Broward County 
Retail Brick and Mortar  Water Ionizer Complaint The Seniors vs. Crime office in Sun City received a complaint regarding a water ionizer (Ionizer) that was sold him by a sales representative who convinced the client and his wife that drinking water processed by the Ionizer would cure his wife of cancer and kill viruses in three days. The Ionizer was designed to alter the chemical balance of water as evidenced by achievement of a specific ORP (oxidation reduction potential) reading. Although the client followed all prescribed protocols (and even purchased additional products guaranteed to enhance the performance of the Ionizer) neither the original Ionizer, nor three replacements provided by the company, ever achieved the correct ORP. The complainant then contacted the Orlando, Florida branch of the manufacturer and asked for a full refund of his investment.  The manager of the Orlando facility initially responded that a refund could not be issued because it had been more than thirty days since the original faulty Ionizer was purchased. After being pressed on the issue, the manager speculated that the company may give a partial refund (after charging substantial restocking and delivery fees). Rather than pay shipping, the client offered to deliver the Ionizer to the Orlando facility in person for an immediate refund. The manager then claimed that it was impossible to process a refund immediately because the initial purchase was made with a credit card, and it was against company policy to refund a credit card. Seniors vs. Crime wrote to the company president, registered agent, and Orlando manager noting that because the faulty equipment failed to perform correctly at any time, a full refund was required. The company acquiesced and provided a refund of $1,741.60  Sun City Office- Hillsborough County 
Showing 8 items