A few of the cases handled by Senors Vs Crime Project Offices in 2013

Identity Theft Complaint
Sun City Office-Hillsborough County

An 86 year old male indicated he had been receiving aggressive telephone calls and collection letters from two banks stating he had Master Card bills in the amount of $20,520.30. The debt was in his wife’s name. He had been the caretaker for his disabled wife for the past twenty years, and in fact she had never even had a credit card. The dunning calls and letters continued until our Sun City office discovered the elderly person was a victim of identity theft. 



Collection Agency Complaint
Sun City Office-Hillsborough County

An elderly female complained that she was receiving calls and collection letters from a Tampa law firm stating that her husband owed money to a computer training company. She indicated that her husband not only never used a computer, but was deceased. With the intervention of Seniors vs. Crime the law firm checked further and found out it was a person with a similar name.

Auto Dealership Complaint
Sun City Office-Hillsborough County
An 88 year old male entered into a contract that put him in an automobile lease for 39 months in late 2012. He indicated that his intent was to buy the automobile. The dealership was not willing to resolve the complaint so he came to our office. With the help of the Sun City office, the complainant was able to negotiate with the dealership to pay off the automobile with a savings of several thousand dollars. He expressed that he was pleased with the assistance Seniors vs. Crime offered him.

Driveway Complaint
Sun City Office-Hillsborough County
A complainant stated that her driveway had been painted by a contractor. Shortly afterwards, the paint started to fade and was leaving tire marks. The contractor was contacted in his Delaware office and within a few months, upon his return to Florida, he corrected the condition. As a result of this complaint he also went back to three of her neighbors with similar complaints to correct their driveways.

Auto Dealership Complaint
Lakeland Office-Polk County
A 71 year old male received a call from his son to co-sign for an automobile. The father refused, but later received a statement from a finance company indicating he owed $18,696 for an automobile, and he was past due on a payment of $894.00. When contacted by Seniors vs. Crime, the dealership could not give a satisfactory answer, and would not provide a copy of the original purchase contract. The dealership later indicated that they had taken the car back and the father was not responsible for any financial obligation. It was later determined that the salesman was a longtime friend of the son and was responsible for the transaction.
Construction Complaint
Lakeland Office-Polk County

A 78 year old male contracted to build an addition to his home with an agreement that it would be finished in 10 weeks. The complainant made a down payment of $6,000.00 on the $17,500 job. The contractor did some work, but a substantial part had not been completed even though another $6,000.00 had been paid. When the Lakeland office was contacted, it was learned that the permit for the construction had not been obtained until months after the start of the job and he was not licensed to do that type of construction. The Lakeland office contacted the DBPR and an unlicensed activity investigation was conducted. The contractor was ordered to hire a properly licensed company to oversee the work and eventually the complainant was refunded his $12,000.00


Air Conditioning Complaint
Cape Coral Office-Lee County
An elderly complainant with partial dementia was left alone for a short period of time while his wife went to the doctor. She told her husband that the air conditioning company might show up to do a routine service call which was covered under the service agreement and he should not give them any money. When the technicians arrived, they convinced the elderly man that his AC unit was about to be shut down and they needed to perform emergency services not covered under the warranty. The complainant was intimidated by these technicians and since he had no cash or credit cards, they drove him to his bank where he withdrew $1,200.00 to perform this unneeded service. When the elderly gentleman’s wife returned, she contacted the air conditioning company, but they refused to give her a refund. The Cape Coral office worked with the Attorney General’s office to build a substantial case against the company. The company’s license was subsequently revoked and the company went out of business.

RV Sale Complaint
Cape Coral Office-Lee County

This case involves a 2007, 30 feet motor home in excellent condition with two slide outs. The odometer showed 28,692 miles. This RV was put into consignment to be sold on October 31, 2012. The salesman indicated that they would receive their asking price of $45,000. They were also told that they would not be charged any fees upon the sale of the motor home. A Consignment Agreement was duly signed on above date. It states that the Consignment Agreement is governed by the State of Florida. It furthermore states that “If Consignor removes the vehicle prior to sale, the Consignee will be paid any and all expenses for advertising, repairs, cleaning, maintenance, storage fees, or anything else that has been expended or charges incurred on the vehicle before it will be released. No dollar amounts specified. No offers were forth coming. On May 3, 2013 the owners visited the Sales Depot and asked what it would cost to retrieve the motor home. The owners were told, “You don’t want to know” and instead suggested that they lower the sales price again for the third time to $38,000. This was agreed upon. Still no offers. On July 18, 2013, the owners asked for the amount that they owed. They were shocked to learn that they owed $6,476.62 in cash in order to obtain a release. This amount included $3,885 for 259 days of storage at $15.00 per day. Upon checking storage fees in the area, the $15.00 turned out to be way out of line. The sales man stated that Florida allowed fees up to $15.00 per day; however he reluctantly agreed to lower this to $7.50 per day. This saved the owners $1,942. After payment of the revised amount, $4,525 the motor home was picked up. 



Discount Buyers Club Complaint
Cape Coral Office-Lee County

An 85 year old male attended a free preview at a discount buyer’s club. He signed up for a 30 day free trial, but shortly thereafter he attempted to cancel the trial offer. The club refused to honor that request and the complainant threatened to bring it to the attention of the news media. He then contacted Seniors vs. Crime. The Cape Coral office contacted the company headquarters in Indiana and the local manager responded by offering a full refund of $2,900.00. The complainant agreed to refrain from making negative comments about the company and to inform his media sources that they had fully cooperated with him.